Introduction

At MyCareMax, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains our practices regarding the collection, use, and disclosure of information when you use our Service, and it outlines your privacy rights and how they are safeguarded under applicable laws.

By using our Service, you agree to the terms of this Privacy Policy and the collection and use of information in accordance with it.

Interpretation and Definitions

Interpretation

Words with capitalized initial letters have meanings defined under the following conditions. These definitions apply regardless of whether they appear in singular or plural form.

Definitions

• Account: A unique profile created to access our Service.
• Affiliate: Any entity controlling, controlled by, or under common control with a party, where "control" means ownership of at least 50% of voting shares or authority.
• Service: Refers to the MyCareMax platform, accessible via mobile applications or the website.
• Caregiver: An individual providing caregiving services through the MyCareMax platform.
• Customer: An individual seeking caregiving services through the MyCareMax platform.

Collection and Use of Your Personal Data

Types of Data Collected

Personal Data

We may ask for personal information to provide and enhance our Service. This data includes:

• Name and Contact Information (e.g., email address, phone number).
• Location data for matching customers with caregivers nearby.
• Usage data such as app activity and preferences.
• Payment information processed through secure third-party providers like Stripe.

Usage Data

Automatically collected data includes IP address, browser type, app version, and device identifiers to enhance functionality and security.

Caregiver Documentation

Caregivers may need to upload identification documents for verification purposes. These are securely stored and used only for identity verification.

Purpose of Collecting Your Data

Your data is used to:

• Provide, operate, and improve the MyCareMax platform.
• Match customers with nearby caregivers based on location.
• Verify caregiver identity for trust and safety.
• Process secure payments through third-party services like Stripe.
• Communicate with users regarding account updates or service-related issues.

Sharing Your Personal Data

Your data may be shared in the following cases:

• With Service Providers: To facilitate our Service and payment processing.
• Legal Compliance: If required by law or legal process.
• With Your Consent: For purposes not outlined in this policy, with explicit user approval.

Data Protection and Retention

Data Security

We implement appropriate technical and organizational measures to safeguard your data. However, no transmission method over the Internet or electronic storage system is 100% secure.

Retention Period

Your personal data will be retained only as long as necessary to fulfill the purposes outlined in this policy or comply with legal obligations.

Permissions and Features

Location Access

We use your device's location to show caregivers near you. This data is used strictly for location-based matching and is not stored beyond its immediate use.

Camera and Image Upload

Our app may request access to your camera for profile picture uploads or caregiver verification. Images are stored securely and used solely for these purposes.

Third-Party Services

Stripe Payment Processing

We use Stripe for secure payment processing. Stripe handles your financial data in accordance with its privacy policy. For more information, visit Stripe's Privacy Policy.

Your Rights

You have the right to:

• Access and update your personal data.
• Request deletion of your data, subject to legal obligations.
• Withdraw consent where applicable.

To exercise these rights, contact us at mail@mycaremax.com.

Changes to This Policy

We may update this Privacy Policy periodically. Users are encouraged to review this policy regularly to stay informed about how we protect their information.

Contact Us

If you have questions or concerns about this Privacy Policy, reach out to us at:

• Email: mail@mycaremax.com